VISION STATEMENT
An efficient Delegation committed to Pursuing the values and aspirations of the Kenyan people in UNESCO.

MISSION STATEMENT
To effectively project, promote and protect Kenya’s interests at UNESCO through innovative diplomacy

OUR MANDATE 
To effectively represent the Government and the people of Kenya within UNESCO and promote Kenya’s National Interests in UNESCO, its affiliate agencies and partner Organizations.

OUR CORE VALUES
The values that guide us are

• Patriotism: Our staff shall exercise loyalty and uphold allegiance to the Republic of Kenya at all times
• Customer Focus: We shall treat our stakeholders with courtesy respect and promptness
• Professionalism: Our staff shall exercise high level of professional competence and confidentiality in all their work
• Equity and Fairness: We shall promote justice impartiality and diversity in all our dealings
• Team Spirit: We shall promote teamwork to enhance service delivery and inculcate shared and collective responsibility in executing our mandate
• Ethics and Integrity: We will embrace transparency and accountability in all operations of the Mission.

OUR STAKEHOLDERS

• Government of Kenya Ministries and Institutions
• The People of Kenya
• Kenya’s Diplomatic Missions
• Permanent Delegations to UNESCO
• UNESCO Secretariat
• Private Sector and Civil Society
• Non-Governmental Organizations
• Relevant French Government Institutions
• UNESCO’s affiliate agencies and partner organizations

OUR SERVICES 

We provide the following services:

To the People of Kenya

• Information on National Policy and new Developments at UNESCO
• Lobbying for high level employment opportunities in UNESCO and its Programmes, agencies and funds
• Promotion of the Image, culture and interest of the Kenyan People.
• Information on Internships.
• Information on projects and awards 

To Government Ministries, Department and Institutions

• Coordination and participation in multilateral, Regional and bilateral negotiations at UNESCO
• Provision of strategic information on events
• Coordination and Participation of Government Delegation at UNESCO Meetings and Conferences.
• Provision of protocol services for visiting Delegations.
• Lobbying for strategic interests and concerns as presented by the line Ministries /Departments.
• Preparation of Briefs, Country positions, Interventions and reports relating to UNESCO.
• Liaising with Kenyan Government agencies for various services required by UNESCO 

To UNESCO

• Transmission of official correspondences
• Liaison Services
• Facilitate Negotiations on Kenya’s areas of interest or upon request
• Provision of advice on Kenya’s related positions/matter
• Follow up on specific and strategic matters relating to UNESCO
• Ensure updated information on UNESCO Projects in Kenya.

To Permanent Delegation accredited to UNESCO and Observer Missions to UNESCO

• Liaison with MFA and other MDA’s
• Elaboration of Kenya’s positions on various issues.
• Contributions to debates and negotiations on individual and country group matters.

OUR SERVICE STANDARDS
The Permanent Delegation of Kenya to UNESCO is committed to provide high quality service to our stakeholders by:

• Responding to all enquires and correspondences within two (2) working days; 
• Using modern technologies and innovation to improve service delivery;
• Effective consultation with stakeholders where appropriate; 
• Answering and returning your phone calls promptly;  
• Attending to our clients promptly upon arrival; 
• Preparing reports within three (3) working days;
• Proactively communicate information with stakeholders in a timely manner;
• Promptly following-up all assignments;
• Being accountable and transparent in use of resources;
• Provide  conducive working environment
• Continously improve procedures for monitoring the quality of our services
• Adhering to our stated core values.

OBLIGATIONS

a)To our Stakeholders and Clients
In our interactions with our stakeholders and clients, we are committed to;

• Provide efficient and high quality service; 
• Uphold professionalism, neutrality, integrity and confidentiality;
• Treat stakeholders and clients with courtesy and respect;
• Demonstrate impartiality and fairness in delivery of services;
• Provide timely and relevant information as and when required;
• Maintain an open door policy to all in need of our services;

b) Client Obligation
 As our esteemed client, you are expected to:

• Provide accurate, timely information and documentation to facilitate prompt action;
• Uphold professionalism and integrity in your interactions with us;
• Treat our staff courteously and with respect;
• Respect our Kenyan culture and values;
• Respect our procedures, rules and regulations;
• Provide critical suggestions to help us improve our services.

OFFICIAL WORKING HOURS
Monday – Friday
9.00 AM – 1.00 PM
2.00 PM – 5.00 PM

The Permanent Delegation of Kenya to UNESCO is closed on all:

Kenya Public Holidays

French Public Holidays

FEEDBACK
Your comments and suggestions on our performance are highly welcome to enable us meet your expectations and improve on our services. The Permanent Delegation will use the feedback and suggestions received to evaluate our performance on a monthly basis.

COMPLAINTS
The Permanent Delegation commits to handle and resolve complaints within thirty (30) days from the date of receipt. Appeal cases will be addressed within thirty (30) days from the date of appeal. Complaints should be addressed to the Ambassador and Permanent Representative of Kenya to UNESCO through the address and channels of communications provided in this Service Charter. 

CONTACT US
Permanent Delegation of the Republic of Kenya to UNESCO

1, Rue Miollis 75732 Paris Cedex 15
FRANCE.

Tel:  +33 (0) 145683281
Fax:  +33 (0) 145683283

emails: paris_unesco@mfa.go.ke

dl.kenya@unesco-delegations.org 

website: https://kenya-delegation-unesco.org/

Twitter: @kenyaUNESCO